Customer Service
Privacy Policy
At Peter's Prism, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency in how we use it. We collect only the information necessary to process your orders, improve our services, and provide a seamless shopping experience. Your information will never be shared, sold, or used for purposes unrelated to your transactions with us.
Shipping Policies
We work with a variety of suppliers and shipping partners to bring you a curated selection of products. Shipping times and costs vary based on the item’s origin:
Dropshipping Items: These are shipped directly from our trusted suppliers and may take anywhere from 3 to more than 10 business days to arrive, depending on availability and shipment origin.
Secondary Market Goods: Items from our personal inventory ship from New York, typically arriving within 5–7 business days for domestic orders.
Affiliate Items: Products purchased through our affiliate links are fulfilled by their respective sellers, and their shipping terms apply.
Please note that unforeseen delays can occur due to customs, logistics, or other factors outside our control. If you have any questions, please feel free to use our Contact form to get in touch.
Return Policy
We want you to love your purchase! However, because we offer a range of items from different sources, our return policy varies:
Dropshipping Items: Returns are accepted for damaged, defective, or incorrect items within 14 days of delivery. Please contact us with photos of the issue to initiate a return.
Secondary Market Goods: All sales are final due to the nature of pre-owned products. However, if an item is significantly not as described, reach out to us within 7 days of receipt.
Affiliate Items: Returns are handled directly by the retailer from which you purchased the item. Please refer to their policies for assistance.
Terms of Service
By using the Peter's Prism website, you agree to the following terms and conditions:
All purchases are subject to availability and the specific policies of the item’s source.
Prices, product descriptions, and availability may change without notice.
We reserve the right to cancel any order due to errors or suspected fraudulent activity.
Affiliate links on our site lead to external retailers, and we are not responsible for their practices, policies, or the quality of their products.
Your use of this site signifies your agreement to these terms and our policies.
If you have any questions or need assistance, feel free to reach out through our Contact page, or email us at petersprism1@gmail.com. We're here to help!